Do you have any experience to share?
By honestly admitting and accepting once fault and assuring the customer measures that have been put in place to ensure the needs of the customers are met
Improve your services and the word will go around positively. Your dissatisfied customers will come back when they start hearing the good news
show concerns. if you are truly at faulty, demonstrate remorse, write or talk to the customer and show evidence of actions taken for redress etc
Comments
By honestly admitting and accepting once fault and assuring the customer measures that have been put in place to ensure the needs of the customers are met
Improve your services and the word will go around positively. Your dissatisfied customers will come back when they start hearing the good news
show concerns. if you are truly at faulty, demonstrate remorse, write or talk to the customer and show evidence of actions taken for redress etc